Refund policy

Vaaniveda – Cancellation, Return & Refund Policy

At Vaaniveda, your wellness and satisfaction are our top priorities. To ensure a transparent and seamless shopping experience, we have outlined our simple and customer-friendly Cancellation, Returns & Refunds Policy below.

1. Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once your order has been dispatched from our warehouse, it cannot be cancelled.

  • If we detect any fraudulent or suspicious transactions, or orders that violate our Terms & Conditions, Vaaniveda reserves the right to cancel such orders without prior notice.

To cancel your order (before shipment):

📧 Email: Care@vaaniveda.in
📞 Phone: 93505 38100 (Monday to Saturday, 10:00 AM – 6:00 PM)

Refunds for cancelled orders will be processed within 7–14 business days after confirmation.

2. Returns, Replacements & Refunds

We offer a supportive and hassle-free return experience.

You may request a return or replacement within 5 days of delivery if:

  • You received a damaged, defective, or incorrect product.

Important:

Returns/replacements are accepted only if the product is unused and returned with:

  • Original packaging

  • Seals intact

  • Labels & barcodes untouched

How to request a return/replacement:

  1. Email us at Care@vaaniveda.in within 5 days of receiving the order.

  2. Share:

    • Order ID

    • Reason for return

    • Clear photos/videos of the product + invoice (batch number visible)

  3. Our logistics team will schedule a pickup within 5–10 business days.

  4. After we receive and verify the returned product, we will initiate your refund or replacement.

3. Conditions Where Returns Will Not Be Accepted

We will not accept returns in the following cases:

  • Product returned without original packaging, labels, or freebies

  • Tampered or broken seals

  • Altered, used, or damaged products not due to transit

  • Requests raised after 5 days of delivery

  • Free gifts or promotional items from your order

4. Refunds

Refunds are applicable in the following situations:

  • Order cancelled before shipping

  • Returned product passes quality inspection

  • Delivery was unsuccessful due to:

    • Incorrect/unreachable address

    • Customer unavailable

    • Customer refusal

Refund Timelines:

Prepaid Orders (UPI / Net Banking / Debit & Credit Cards)

  • Refund will be credited back to the original payment method

  • Processing Time: 5–7 business days

Cash on Delivery Orders

  • Refunds will be issued via bank transfer

  • Customers must share bank details via email

  • Processing Time: 7–14 business days

5. Contact & Support

For any queries regarding cancellations, returns, or refunds, feel free to reach us:

📧 Email: Care@vaaniveda.in
📞 Phone: 93505 38100 (Monday to Saturday, 10:00 AM – 6:00 PM)
🌐 Website: vaaniveda.in

At Vaaniveda, we are committed to making your wellness journey smooth, transparent, and worry-free. Your trust means everything to us.