Shipping policy

Shipping Policy – Vaaniveda

At Vaaniveda, we aim to deliver your wellness products quickly, safely, and efficiently. Please read our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing Time

  • Orders are processed within 24–48 hours (Monday to Saturday).

  • Orders placed after 2 PM will be processed the next working day.

  • Orders are not processed, shipped, or delivered on Sundays or national holidays.

You will receive an order confirmation via email/SMS once your order is placed.

2. Shipping & Delivery Timelines

We ship across India through trusted courier partners.

Estimated delivery times:

  • Metro Cities: 3–5 working days

  • Tier 1 & Tier 2 Cities: 4–7 working days

  • Remote/Interior Locations: 7–10 working days

Delivery may be impacted due to unforeseen reasons such as weather, courier delays, or restrictions. Vaaniveda is not responsible for delays beyond our control.

3. Shipping Charges

  • Prepaid Orders: Free or minimal charges (if applicable, displayed at checkout).

  • Cash on Delivery (COD): Additional COD charges may apply depending on the order.

All charges (if any) will be clearly shown before you complete your purchase.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.
You can track your order’s real-time status until delivery.

If the tracking link isn’t updated after 48 hours, contact us—we’re here to help.

5. Delivery Attempts

The courier partner will make two delivery attempts.
Delivery may fail due to:

  • Incorrect or incomplete address

  • Customer not available

  • Phone number unreachable

  • Customer refusal

If delivery fails, the order will be returned to us. Refunds for undelivered orders will follow the Refund Policy guidelines.

6. Address Changes

If you need to update your delivery address:

  • You must request the change before the order is shipped.

  • After dispatch, the address cannot be modified.

7. Damaged or Tampered Shipments

If your package appears damaged, open, or tampered at the time of delivery:

  • Please do not accept the parcel.

  • Inform us immediately so we can assist with a replacement.

8. International Shipping

Currently, Vaaniveda ships only within India.
International deliveries will be introduced soon.

9. Contact Us

For any shipping-related queries, contact us:

📧 Email: Care@vaaniveda.in
📞 Phone: 93505 38100 (Mon–Sat, 10 AM – 6 PM)
🌐 Website: vaaniveda.in